Tesco Returns


Returns & Exchanges

Simply contact us by phone or email within 30 days of placing your order to let us know that you are returning the unused item(s) and we will send you our pre-paid returns label. Alternatively, you can download & print our pre-paid returns label from the link below.

How to Return Your Order

  • Re-pack your unwanted item and make sure you enclose your order number and reason for return with the item, for example ‘Refund’ or ‘Exchange’
  • Download, print & attach our pre-paid returns label to the package and make sure it is sealed, also add your ‘from’ address to the label
  • Take the package to your local Post Office and ask at the counter for proof of postage
  • The counter staff will take the parcel and give you proof that it has been posted. Please note that parcels cannot be posted into a letter box, they must be taken to a counter and your proof of postage is your guarantee to receive a refund or exchange
  • Please note that items of body jewellery, pierced earrings or another type of piercing jewellery can NOT be returned, this is due to health and hygiene reasons and does not affect your statutory rights

<<< Download Returns Label >>>


About Your Refund or Exchange

Once the parcel has been returned, normally within 2-3 working days, we will action your refund or exchange. We will confirm by email what action we have taken to keep you updated.

Damaged / Faulty Goods

Please contact us by phone or email as soon as possible, we can then advise you on your options. We may ask you to provide proof that the item is damaged or faulty and on some occasions ask that the item is returned to us using our pre-paid returns label.

Contact Us

If you are in any doubt about how to return an item then please get in touch with our Customer Care Team who will be happy to help:

  • Call us: Monday to Friday 9:00am to 4.30pm on 01933 278857 (local rate)
  • Email us: customercare@urban33.co.uk or send us a message via our Contact Form
  • Write to us: Urban33, 1st Floor, 17 Bridle Close, Finedon Road Ind Est, Wellingborough, NN8 4RN, UK

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